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Customer Statement – COVID-19

Doing Our Very Best to Deliver

Delivery Lead Times could be Longer than Usual

The Smart Dog Company is fully committed to serving its valued customers.

We are fortunate to have a small but very committed team and closely monitor the COVID-19 situation on a daily basis. Helping protect our employees and ensuring the reliability of our customer supply chain, as well as our quality remains part of our focus.

At this time, all Smart Dog manufacturing and distribution operations remain open and fully operational. We are staying close to local government authorities to ensure that we comply with all current public health directives, ensuring that we meet specific health and safety requirements.

While supply of most products is not being impacted by the COVID-19 situation, we have seen a surge in demand for some products.  As a result, we are experiencing some longer than usual lead times for fulfilment of some orders. We are trying our hardest not to disappoint our customers by managing despatches and to ensure that we deliver all orders as soon as possible.

Kim at The Smart Dog Company

1 thought on “Customer Statement – COVID-19

  1. Thank you KIM for the amazing waterproof coats and Pj’s for Joey and Minty. We had a little trip out and the amount of attention they got was lovely. You and your team stay safe. its a difficult time.

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