Shipping & Returns


Our normal dispatch time is within 4 working days (Excluding public holidays).

However, we are experiencing very high levels of demand and a reduced workforce throughout the Covid-19 Pandemic.

This means that we are taking a little longer than usual to despatch our items, however it is normally now within 7 working days.

Thank you for your patience at this difficult time.

All our goods are shipped via Royal Mail – ‘signed for’


All items will be dispatched via Royal mail – Tracked and or signed for.

We ship to all destinations to which parcels can be sent airmail by the Royal Mail and to which we are not prohibited from exporting by import or export restrictions.

Returns Policy

Should you wish to return an item to us, you must notify us immediately via email at Items must be returned to us within 7 days, in its original condition and packaging. The return is at the buyer cost and we do not refund original shipping cost of products.

Please note that seasonal items are not returnable.

The Smart Dog Company reserves the right to refuse a refund if any item is not returned in a resalable condition and within the 7 days.

Any refunds will be made via PayPal or Stripe.

For returns please email us at

The Smart Dog Company cannot be held responsible for items lost or damaged in the post.

We recommend that you obtain proof of postage that will insure the package.